Help, Insight just crashed! What should I do now?

When Insight encounters a fatal error, the Problem Reporter window will appear. It allows you to easily send details about the error to us.

Note: For a non-fatal error, see Viewing and Sending Diagnostic Logs.

  1. Enter your email address and any other relevant information in to the comments box so we can provide a response back to you. This information, along with the contents of the log, will be sent to the support team for analysis.
  2. If you want a response from the support team, make sure to provide an email address.
  3. Click OK to send the logs.

Note: It is important that you send the logs to DUG while you are having that problem. Sending it later will not be useful to provide information related to the problem.