If you are running on a 32-bit Windows machine, you might encounter the following errors when launching Insight:

• Error occurred during initialization of VM.
• Could not reserve enough space for object heap.
• Could not create the Java virtual machine.

On a 32-bit Windows operating system, you cannot reliably allocate more than approximately 700MB of memory for a single application in the DUG Insight Launcher. This is a fundamental design defect of 32-bit Windows. To solve this problem, reduce the memory allocation or upgrade to a 64-bit Windows operating system.

If the problem persists, or if you have any questions, please contact our support team at [email protected].

You may be asked to send data of your session from the Logs window for a clearer picture of what happened when the error occurred (see Viewing and Sending Diagnostic Logs).